Our ability to deliver services and products that meet or exceed customer expectations and requirements is critical to our business success.

Quality Policy

At Pacific Drilling, we will:
  • Ensure that we maintain a customer focus, aimed at full understanding of the expectations and requirements of both internal and external customers.
  • Continually and proactively monitor the perception of our customers to ensure satisfaction, and act on feedback in a timely fashion.
  • Maintain and continually improve the effectiveness of our management systems to ensure compliance.
  • Establish quality requirements for our contractors and suppliers to the mutual benefit of both parties.
  • Encourage the open and honest reporting of non-conformity and empower all parties working for or on behalf of Pacific Drilling to participate in and contribute to the continuous improvement of the company.
  • Diligently measure our performance and make decisions based on facts.
  • Develop a highly skilled workforce through the implementation of comprehensive competence management processes.
  • Understand the operational and support processes that are required to deliver our services and products and ensure that all associated risks are understood and controlled to an acceptable level.
  • Encourage a "right first time, every time’' culture where there is always time to do things the right way and where all employees have the duty and authority to stop substandard work.
  • Foster a team spirit based on a belief in treating people the way they should be treated.
Responsibility
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