Vision, Mission, Values
Pacific Santa Ana
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Our ability to deliver services and products that meet or exceed customer expectations and requirements is critical to our business success.
At Pacific Drilling, we will:
Ensure that we maintain a customer focus, aimed at full understanding of the expectations and requirements of both internal and external customers.
Continually and proactively monitor the perception of our customers to ensure satisfaction, and act on feedback in a timely fashion.
Maintain and continually improve the effectiveness of our management systems to ensure compliance.
Establish quality requirements for our contractors and suppliers to the mutual benefit of both parties.
Encourage the open and honest reporting of non-conformity and empower all parties working for or on behalf of Pacific Drilling to participate in and contribute to the continuous improvement of the company.
Diligently measure our performance and make decisions based on facts.
Develop a highly skilled workforce through the implementation of comprehensive competence management processes.
Understand the operational and support processes that are required to deliver our services and products and ensure that all associated risks are understood and controlled to an acceptable level.
Encourage a "right first time, every time’' culture where there is always time to do things the right way and where all employees have the duty and authority to stop substandard work.
Foster a team spirit based on a belief in treating people the way they should be treated.
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